Refund Policy

At On Time Locksmiths, we strive to provide excellent service and customer satisfaction. However, if you are not satisfied with our services, please review our refund policy.

Service Satisfaction

If you are unhappy with the service provided, please contact us immediately at contact@ontimelocksmith.co.uk or call us at 07386589485. We will work with you to address any issues and find a satisfactory resolution.

Refund Eligibility

Refunds may be issued under the following conditions:

• The service provided did not meet the agreed-upon requirements.
• There was a billing error.

Non-Refundable Situations

Refunds will not be issued for:

• Cancellations made with less than 24 hours’ notice.
• Situations where the service was completed as requested and the issue is due to a change in customer requirements or circumstances beyond our control.

Processing Refunds

Approved refunds will be processed within 10 business days. Refunds will be issued using the same payment method as the original transaction.

Contact Us

For any questions about our refund policy, please contact us at contact@ontimelocksmith.co.uk or call us at 07386589485.